FAQ's
Cleaning Services:
Q: What is soft washing?
A: Soft washing is a gentle cleaning method that uses low-pressure water and specialized cleaning solutions to remove dirt, mold, mildew, and algae from exterior surfaces. It is a more effective and environmentally friendly alternative to power washing, which uses high-pressure water that can damage specific surfaces.
Q: Will power washing damage my surfaces?
A: When done by professionals, power washing is safe for most surfaces. We adjust the pressure according to the material and condition of the surface to prevent any damage.
Q: Is soft washing more suitable than power washing for certain surfaces?
A: Yes, soft wash is ideal for more delicate surfaces like roofs, stucco, and painted surfaces. It's a gentler approach that avoids potential damage that high-pressure power washing might cause.
Q: Are there any post-cleaning recommendations?
A: After cleaning, it's a good idea to keep windows and doors closed until surfaces are fully dry. We also suggest keeping pets and children away from recently cleaned areas. Lastly, you can continue to wash down your plant life to ensure the solution is completely diluted.
Q: Are your cleaning solutions safe for the environment/my garden?
A: Yes, we prioritize using environmentally friendly cleaning solutions that are biodegradable and safe for plants, pets, and people. Our methods ensure a clean result without harming the ecosystem. For extra measure regarding plant life, after finishing the job we will do a final wash down of all plants to dilute any excess solution.
Scheduling and Payments:
Q: How far in advance should I book a cleaning appointment?
A: It's advisable to book your appointment at least a week in advance, especially during peak seasons. However, we'll do our best to accommodate last-minute requests whenever possible.
Q: How do I prepare for a cleaning appointment?
A: Clearing the area of any obstacles, fragile items, and vehicles will help us access and clean the surfaces efficiently. Also ensure that all windows are closed tightly to prevent any water accessing the interior of the house.
Q: Do I need to be present during the cleaning?
A: No, you don't need to be present as long as we have access to the areas needing cleaning. We can arrange for access instructions in advance if you won't be home.
Q: Do you offer any guarantees?
A: Yes, we take pride in our work and strive for customer satisfaction. We offer a satisfaction guarantee, and if you're not happy with the results, we'll work with you to address any concerns.
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards, cash, and electronic transfers. Payment details will be discussed during the booking process and payment is collected at the conclusion of the service to ensure your satisfaction.
Q: How often should I get my property cleaned?
A: The ideal cleaning frequency depends on location, environment, and dirt buildup. Generally, aim for yearly or bi-annual cleaning to maintain surfaces. More pollution or foliage may require extra cleanings.